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We are excited to inform you that we have updated our shipping schedule! From now on, we will dispatch orders every Friday by 12:00 PM (GMT) for all purchases made by Thursday 12:00 PM (GMT) on that day.

Please note that your estimated time of arrival (ETA) may vary based on product availability, buyer's location or country events. If one or more items in your order are currently out of stock and need to be produced, this may extend your dispatch time by an additional 2 to 5 business days, depending on the quantity of your order.

Thank you for your understanding, and we appreciate your continued support! If you have any questions, feel free to reach out to our customer service team.

**Important Policy Update on Made-to-Order Items**

Please be aware that all items in our online store are made-to-order. Once your order has been fulfilled in our system after the 2-day period, we are unable to issue refunds or accept returns, as the items are likely no longer in our possession.

However, we understand that issues may arise, and for certain orders, we may have solutions available. We strongly encourage you to contact us before taking any action regarding your order. Our customer service team is here to assist you and provide the best possible support.

The Alternative We Offer

Wait for Your Item: Once your order arrives, please leave the package unopened.

Return Process: You can then send the item back to us. Please note that the return shipping cost will be your responsibility.

Refund Details: Upon receiving the returned item, we will process a refund for the cost of the item, minus the original shipping fees you paid.

Thank you for your understanding!

**Customs and Taxes Notice**

We encourage all our customers to be transparent about customs and taxes when placing orders. Hiding from these responsibilities can lead to prolonged waiting times for your shipment.

To ensure that your order is covered by insurance and travels safely, it’s essential that we provide accurate pricing that includes any applicable customs fees. This helps us guarantee a smooth delivery process and protects your purchase.

Additional Information for Orders

We want to keep you informed about your order status. Please note that some shipments may take longer than expected to arrive. Here are a few important points to consider:

Customs Delays: Your package may be held up in customs in your country. This is a common occurrence, and we recommend being prepared for potential delays.

Communication from Customs or Post Offices: You might receive unexpected calls or notifications from customs or your local post office regarding your parcel. Please respond promptly to any inquiries to help facilitate the process.

Patience is Key: We kindly ask for your understanding and patience as you wait for your order to arrive. Delays can happen, and we appreciate your cooperation during this time.

Tracking Information: If your item does not have a tracking code, we unfortunately have no means to expedite the process or retrieve additional information about its status.

Thank you for your cooperation and understanding! If you have any questions about customs or taxes, please don’t hesitate to reach out to our customer service team.

**Custom Design Requests**

If you're interested in a custom design, please reach out to us via email at lime.films@yahoo.com. Our professional design team is ready to assist you with your custom projects!

Please note that copying existing designs is not considered a custom work. To avoid any copyright claims from original creators, we will not proceed with your request until we receive confirmation from the original owner of the artwork. Alternatively, you can send us the livery files directly, and we will handle the rest for you.

Thank you for your understanding, and we look forward to bringing your custom ideas to life!